Clients & rebooking
Client records, reminders and rebooking in one place
Every client keeps their visit history, notes, payments and signed forms on one page. Stability sends the reminders and the follow-ups, and you can download the whole list any time.
Clients & rebooking
What you know about each client
- 01
History on one page
Visits, no-shows, the last visit, payments, signed contracts and photos from past appointments. Notes can be shared with the team or kept private.
- 02
Custom fields with a history
Track a color formula, an allergy or a dog's temperament. Every entry is dated, so you can see what changed. Flag a field and a warning shows on the schedule.
- 03
Records for what you work on
Add vehicles, pets, properties or children to a client, or design your own record type with up to 20 fields. Require one on a service and clients choose it when they book.
- 04
Reviews from real visits
Clients are asked to rate a visit after it ends. Every review is tied to a completed booking, you can reply in public, and happy clients get a link to your Google page.
- 05
Bring your list over
Import clients, upcoming appointments and services from a CSV. Exports from Booksy, Vagaro, Fresha, Square Appointments, HoneyBook and GlossGenius are recognized on upload.
- 06
Take it all with you
One button downloads a ZIP of your clients, bookings, payments, quotes, services and signed contract PDFs. There's no fee and no request form.
Messages that go out without you
Confirmations and reminders, then the follow-ups that bring people back. Rebooking nudges follow each client's own rhythm, using the usual gap between their recent visits, or the service's rebook interval for someone new.
The specifics
Details worth knowing
- Five booking emails you can rewrite: confirmation, reminder, rescheduled, cancelled and no-show.
- Share photos from a visit with the client, or keep them private.
- Clients can unsubscribe from marketing emails in one click.
- Imports take up to 20,000 rows per file, with a preview before anything is saved.
- Analytics for revenue, bookings, no-show rate and top services, compared with the period before.
Common questions
Questions about clients & rebooking
Can I import my clients from Booksy, Vagaro or Square?
Yes. Export a CSV from your current tool and upload it. Stability recognizes files from Booksy, Vagaro, Fresha, Square Appointments, HoneyBook and GlossGenius and shows a preview first.
Who owns the client list?
You do. Download everything as a ZIP whenever you like. If you cancel, the export stays available for 90 days.
Can I change what the emails say?
Yes. Edit the subject, heading and message of the confirmation, reminder, rescheduled, cancelled and no-show emails, using fields like the client's name and the appointment time. Any of them can be reset to the default.
Where it's used
See it set up for your trade
- Pet groomingDog grooming scheduling software with a record for every pet
- Mobile detailingMobile detailing scheduling software that knows the car and the address
- Hair salonsSalon scheduling software that gives color the time it needs
- Cleaning servicesCleaning business scheduling software for recurring cleans and crews
Related features
Try it with your real calendar for 30 days.
No card to start. Import your clients, connect Stripe, and share your booking link the same afternoon.